Shipping Policy

Last updated: 18/07/2026

This policy explains how we dispatch, ship, and deliver your orders. We are committed to fast, reliable shipping across Australia.

1. Dispatch Timeline

Orders are dispatched within 2 business days (Monday–Friday, excluding public holidays). We pick, pack, and label your order, then hand it to our carrier; weekend and public-holiday orders dispatch on the next business day. You receive a tracking number by email once the parcel leaves us.

2. Carriers & Delivery Times

We ship via Australia Post on a standard service, with express options available at checkout for an additional fee. Indicative delivery times after dispatch:

Metropolitan areas: 2–3 business days.
Regional Australia: 4–7 business days.
Remote areas: 7–14 business days (a surcharge may apply).

3. Shipping Costs & Free Shipping

Orders over $150 qualify for free standard delivery within mainland Australia. Orders under that amount incur a standard fee calculated at checkout.

Express shipping is available for an additional cost. Surcharges may apply to remote postcodes (Tasmania, NT, remote WA, offshore islands) and to oversized, fragile, or hazardous items.

4. Tracking & Delivery

Your tracking number is emailed at dispatch and typically updates within 24 hours of pickup. We ship to the address you provide at checkout and are not responsible for mis-delivery if the address is incomplete or incorrect — contact us before dispatch (usually within 24 hours of ordering) to change it. Once the carrier marks a parcel “delivered”, the risk transfers to you.

5. Lost or Damaged in Transit

If a parcel is damaged on arrival, open it immediately, photograph the parcel and contents, and contact us within 48 hours with your order number. If a parcel appears lost, check with neighbours and safe-drop locations first, then contact us after 5 business days. We will lodge a claim with the carrier (usually 5–10 business days) and replace the item or issue a refund once approved. Carrier liability limits apply; optional insurance is available at checkout for valuable items.

6. Undeliverable Parcels

If a parcel cannot be delivered, the carrier attempts redelivery and then returns it to us. We will contact you to arrange re-shipping to a corrected address or to process a refund.

7. International Shipping

We currently ship within Australia only. This helps us keep costs low and delivery times predictable.

8. Carrier Delays

We are not responsible for delays caused by carrier operations, weather, public holidays, customs, or recipient unavailability. We will track your parcel, keep you informed, and investigate with the carrier if it is severely delayed.

9. Returns

See our Returns & Refunds Policy for how to return items and refund timelines.

10. Contact Us

Email: [email protected]
Phone: +61410522684