Help & frequently asked questions
Everything you need to know about ordering, delivery, returns and payment.
How much does shipping cost?
Standard delivery is calculated at checkout based on your address and the size of your order. Delivery is free on orders over $150.
When will my order be dispatched?
In-stock orders are packed and dispatched within 2 business days. You'll receive tracking as soon as your parcel is collected by the carrier.
Where do you deliver?
We deliver Australia-wide. Delivery timeframes after dispatch depend on your location and the carrier servicing your area.
How do I track my order?
Once your order ships we email you tracking details. You can also view the status of any order at any time from the My Account area.
What is your returns policy?
We offer a 30-day change-of-mind returns window. If you change your mind within 30 days of receiving your order, you can return eligible items in their original, unused condition.
What if my item is faulty?
Your purchase is covered by the consumer guarantees under Australian Consumer Law. If an item is faulty, not as described or fails to do what it should, contact our support team and we'll make it right.
Are your prices in AUD, and do they include GST?
Yes. Every price on Suburban Thugs is shown in Australian dollars (AUD) and includes GST. A GST tax invoice is emailed with your order confirmation.
Will I receive a tax invoice?
Yes — a GST tax invoice is issued with every order and emailed to you with your confirmation. You can also download invoices from the My Account area.
Can I change or cancel my order?
If your order hasn't yet been dispatched, contact us as soon as possible during support hours and we'll do our best to update or cancel it. Once an order is dispatched it falls under our returns policy.
What payment methods do you accept?
PayPal.
How do I contact support?
You can email us at [email protected] or call +61410522684. Support hours: Mon–Fri 09:00–17:00.