Returns & Refunds Policy

Last updated: 18/07/2026

We want you to be happy with your purchase. This policy explains your rights to return items and receive refunds, including the protections you have under the Australian Consumer Law.

1. Your Rights: Consumer Guarantees vs Change of Mind

Faulty or not as described. Under the Australian Consumer Law you are entitled to a repair, replacement, or refund at no cost if an item is faulty, damaged, or not as described. There is no strict time limit (contact us within a reasonable time — usually 30 days). We pay return shipping for these claims.

Change of mind. If you simply change your mind and the item is unused and in original condition with tags and packaging intact, you have 30 days from delivery to return it. You pay return shipping; we refund the purchase price after we receive and inspect the item.

2. Items Not Eligible for Change-of-Mind Return

Underwear, swimwear, or intimate items (hygiene).
Perishable items and cosmetics with broken seals.
Customised or made-to-order items (unless faulty).
Digital goods once delivered.
Items marked final sale at checkout.

Faulty items in these categories remain covered by the Consumer Guarantees.

3. How to Return an Item

Contact us at [email protected] with your order number, the item(s), the reason (faulty, not as described, or change of mind), and photos if claiming a defect. We respond within 2 business days with return instructions.
Ship the item back. For faulty/not-as-described items we provide a prepaid label; for change-of-mind returns you arrange and pay for shipping. Include original packaging, tags, and accessories.
We inspect and refund. Returns typically arrive within 7–10 business days; we inspect to confirm condition before refunding.

We will provide the returns address when you request a return authorisation.

4. Refund Processing

Once we receive and approve your return, we issue the refund to your original payment method, typically within 14 days. Card refunds usually appear in 3–5 business days and PayPal refunds in 1–2 business days.

5. Exchanges

Prefer a different size or colour? Tell us your exchange preference when you contact us and we will arrange a replacement instead of a refund (you pay any price difference for an upgrade).

6. Partial & International Returns

For multi-item orders we refund only the returned item’s price; original shipping is not refunded on change-of-mind partial returns (faulty items are refunded in full, including a pro-rata of original shipping). International return shipping is the customer’s responsibility — contact us first for a return address and to confirm it is worthwhile.

7. If You Disagree With Our Decision

Email [email protected] with your order number and reasons; we review and respond within 7 days. If still unresolved you may contact the ACCC (accc.gov.au) or your state fair-trading office.

8. Contact Us

Email: [email protected]
Phone: +61410522684

Important: The Australian Consumer Law provides statutory guarantees that cannot be excluded. Where this policy conflicts with the ACL, the ACL prevails.