Privacy Policy

Last updated: 23/06/2026

This Privacy Policy explains how Suburban Thugs collects, uses, and protects your personal information. We are committed to keeping your data secure and respecting your privacy under the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). By shopping with us, you accept this Privacy Policy.

1. Who We Are

Business Name: Suburban Thugs
Legal Name: Calala Group Pty Ltd
ABN: 55618401371
Address: 47 Calala Drive, Strathpine, QLD, 4500
Contact Email: [email protected]
Phone: +61410522684

2. Personal Information We Collect

We collect only the information necessary to provide our service:

Order & delivery: name, email, phone, delivery and billing address, payment-method token (card brand and expiry only — never the full card number), order history.
Account (optional): username, password, saved addresses, communication preferences.
Customer support: messages and any photos/attachments you provide (e.g. damage claims).
Website usage: IP address, browser type, pages visited, referrer URL, cookies (see below).
Marketing (optional): email address for our newsletter (unsubscribe any time).

3. How We Use Your Information

Provide your order: process payments, arrange dispatch, track delivery.
Customer service: respond to enquiries, handle refunds/returns, resolve disputes.
Legal & safety: comply with the Australian Consumer Law and tax law, prevent fraud, enforce our Terms.
Improve our store: analyse usage (aggregated, anonymised), test features, troubleshoot.
Marketing (with consent): send newsletters and offers you can opt out of any time.

We do not sell your personal information to third parties.

4. Who We Share Your Information With

We share information only with trusted providers bound by privacy obligations:

Shipping carriers: Australia Post (name, address, phone for delivery).
Payment processors (card details; we never store full card numbers).
Email and hosting providers for transactional emails and secure data storage.
Government agencies (e.g. the ATO) only where we are legally required to disclose.

5. Data Retention

We keep order and delivery records for the period required to handle returns, disputes and tax obligations (financial records may be retained for up to seven (7) years under the Income Tax Assessment Act 1936). Marketing data is kept until you unsubscribe; analytics are anonymised. After this we securely delete or anonymise your information.

6. Security

We protect your information with HTTPS encryption for all data in transit, PCI-compliant payment processing (we do not store card numbers), restricted-access storage, and regular security updates. No online transmission is 100% secure — please use a strong password and keep your account details private.

7. International Transfers

We currently ship within Australia only. Your personal information is not transferred overseas.

8. Your Rights

Under the Australian Privacy Principles you may access the data we hold about you, correct inaccuracies, request deletion (except where we must retain it by law), withdraw marketing consent, and complain to the Office of the Australian Information Commissioner (OAIC). To exercise these rights, email [email protected].

9. Children

Our store is not intended for children under 18 and we do not knowingly collect their information. If you believe we have, contact us at [email protected] and we will delete it.

10. Cookies & Tracking

Cookies are small files that let us remember your login, cart and preferences. We use essential cookies (required for the store to work), analytics cookies (anonymised), and — only with your consent — marketing cookies. You can disable non-essential cookies in your browser, though the store may not work properly.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or the law. We will notify you of material changes by email or on our website; continued use of the store means you accept the updated policy.

12. Contact Us

Privacy contact: [email protected]
Support email: [email protected]
Phone: +61410522684
We respond to privacy requests within 30 days.