Frequently asked questions
Can’t find an answer? Our team is a message away.
How much is shipping?
Standard shipping is calculated at checkout, and orders over $99 ship free Australia-wide.
How long does delivery take?
Orders are dispatched from Australian warehouses, typically within 1-2 business days.
Can I track my order?
Yes — every order gets a tracking number by email. You can also check progress any time on our Track my order page.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Afterpay and Zip.
Can I buy now and pay later?
Yes — Afterpay and Zip are available at checkout on eligible orders.
Are your prices GST inclusive?
Yes — every price you see is GST-inclusive.
What is your returns policy?
Changed your mind? You have 30 days from delivery to return items in original condition. See our Returns & Refunds page for the full policy.
How do I return an item?
Contact us with your order number and we'll organise the return. Approved refunds go back to your original payment method.
Do you ship outside Australia?
We're focused on Australian customers; international options (where available) are shown at checkout.
An item arrived damaged — what now?
Contact us within 48 hours with a photo and your order number and we'll arrange a replacement or refund straight away.
How do I contact support?
Through the contact page – we aim to reply within one business day, Mon-Sun.
Is my payment information secure?
Yes — checkout is fully encrypted and processed by PCI-compliant providers. We never store your card details.